HAND-CRAFTED
We take pride in the quality of this form of craftsmanship. We believe this to be one of the greatest attributes of our materials quality. It also can lead to slight “imperfections”. Please do not be surprised by occasional, slight irregularities, inconsistencies or variations.
PRODUCTION LEAD TIMES
Our lead times can vary depending upon our production schedule and depending upon the size and complexity of a given order.
We do accept orders for expedited production for a pricing premium based on production availability.
Unless we accept an order for guaranteed expedited production, all quoted ship dates are estimates only and are subject to change.
PRICING
The pricing of our fixtures is subject to change without prior notice. All fixtures are invoiced at the price that is in effect at the time the order is received. We honor pricing for written formal quotations for fourteen (14) days from the date of quotation, regardless of a subsequent pricing increase.
CUSTOM ORDERS SALES ARE FINAL
All sales are final as these materials are made to order per specification of the client. Please review your selections at the time of order to ensure accuracy. Please review your proof to ensure accuracy.
INTERNATIONAL SHIPMENTS
The Inclusive Atrium does not assume responsibility for customs clearance for international shipments. Clients are solely responsible for customs clearance and any fees associated with said clearance, duties or taxes, and Border Control. Orders do not include VAT Charges or Customs & Duties taxes on orders not placed through Etsy. We will comply with current shipping protocol. Any additional charges are the responsibility of the client. International Shipments may be subject to different lead times and freight costs.
PAYMENTS
Payment is due at the time of the order.
REFUNDS
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, please contact us.
To be eligible for a return, your item must be unused and in the same condition that you received it.
NON-REFUNDABLE
- PDF downloads or Video access
- Courses, Formations, Classes within 2 weeks of their start date.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us..
SHIPPING RETURNS
To return your product, you should mail your product to: 5067 Chateau Avenue, North Charleston 29405
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at for questions related to refunds and returns.
INTELLECTUAL PROPERTY
The Inclusive Atrium retains copyright and ownership of all designs, drawings, and digital media.